YOUR ATTITUDE HAS INFLUENCE ON THE BEHAVIORS OF OTHERS

Attitudes are contagious, is yours worth catching?

My wife and I recently spent a few days in New York City, enjoying the sights and sounds of Manhattan from our Madison Avenue hotel, and eating and spending time touring Central Park. One night I was sitting on the window sill, with the window open, 15 stories up (probably not what a safety professional should be doing), and couldn’t help but notice the amount of honking that goes on.  I initially became aware of it during our ride into the city from the airport. However, while I was sitting on the ledge, I realized something. When one person honks, it encourages others to do the same.  It became contagious.  One honk led to another and then another, and before long, it was a musical nightmare of various horns reverberating from building to building. All day, all night, people honked at all hours of the day or night. Recognizing this issue, generated a few rhetorical questions:

  1. Do people honk just because it is New York City and that’s what they do?
  2. What would happen if automakers remove the horn from vehicles?  Would the people of New York City be able to function?
  3. Is using a horn in NYC effective?  Didn’t seem so. Our driver was never affected by the horn.  He just did what he was going to do.  However, he did use his often.

Whether good or bad, your attitude will influence others.

A person’s behavior doesn’t dictate their attitude, but their attitude can dictate their behavior.

Attitude is contagious. Our attitude will determine our success or failure and the success or failure of others.  Attitude is more important than anything else, it is more important than money than any of your circumstances than your failures or your successes. It is more important than your appearance, your talent, or your skill. Your attitude will make or break you, and it will determine your ability to succeed in anything you do.

Winston Churchill said, ”Attitude is a little thing that makes a big difference”

Change-Negative-Attitude-to-PositiveThere is a direct correlation between attitude and behaviors. A person’s behavior is affected by their attitude.  Specifically, a person may do what is required when they must. However, remove the “must” situation, and they do what they want? Our attitude has an effect on others. Just as when one person honks in NYC, we all honk, our attitude will be contagious to many.

In our quest to positively influence a person’s attitude and ultimately their behavior, we must understand what impact our attitude has to our personal leadership. Once we understand this, we can have a positive influence on the attitudes of others.

Remember these as you consider your influence through your attitude:

  • Our attitude is ALWAYS in play – Simply, our attitude has an effect on everything and everyone.
  • Attitudes can lift a person or tear them down – Chuck Swindoll said, “Life is 10% of what happens to us and 90% of how we react.”
  • Attitudes are contagious (good or bad)
  • Bad attitudes catch on and spread faster – Honking in NYC…
  • Identifying bad attitudes can be difficult – This is true, especially in ourselves.  We always justify our bad attitudes.
  • Rotten attitudes will ruin everything – Absolutely right! How many times have you gone into a meeting or had a conversation with another person when your attitude was horrible? It never ends well.

667fe4c3-4012-4050-a33b-b92682d6db17_lg-1Casey Stengel,  a successful manager of the New York Yankees, had a conversation with a rookie manager named, Billy Martin.gal-taurus-billy-martin-jpg He told Billy this, “There will be 15 players who will run through a wall of fire for you, 5 who will hate you, and 5 who are undecided. When you make out the rooming list, always room your losers together. Never room a good guy with a loser. Those losers who stay together will blame the manager for everything, but it won’t spread if you keep them isolated.”

Who will you influence with your attitude today?

TO COACH IS TO LEAD, 6 Principles to Effective Coaching

 

It was a scorching Thursday. Sweat was pouring down my face, and my shirt was soaked. As I was leaving the location, I overheard a supervisor having a conversation with an employee.  I stood by (without being noticed) and listened to what was being said. It seemed to be a one-sided conversation from the supervisor to the employee. I overheard the supervisor insult the employee over 5 times within 8 minutes. He kept telling him how “stupid” he was and how a 10-year-old could do the job better and more efficient than he would ever be able to.  The conversation and subsequent insults continued for another five minutes before the supervisor finally stopped and told the employee to go back to work.

As the supervisor began walking back to his trailer, I called him over and said I overheard his conversation with the employee and that I wanted to ask him a few questions. I started off the conversation just stating that I only wanted to know if he felt his discussion would effectively improve the employee’s performance?  The supervisor looked at me with his head slighted tilted and his eyebrows raised and stated, “I don’t know, if not, I will fire him.”

I continued my questioning:

  • Will firing a person solve the overall performance issue?
  • What action (or lack thereof) generated the conversation?
  • Did he feel his approach was effective?
  • Have you had previous conversations with this employee over similar circumstances?
  • Do you feel you clearly and more effectively communicated your expectations to this employee?
  • What could he have been done to involve the employee in identifying why he is not meeting your expectations?
  • Do you feel you are an effective leader?

Our conversation went on for quite some time.  I could tell the supervisor was frustrated and had no idea where I was going and why I was asking so many questions. Typically, no one would question what a supervisor was doing and why. However, after some time and many questions, he finally admitted that he could have handled the situation differently.  I asked him what brought him to that conclusion?  He said he realized that embarrassing a person and threatening their job was not very effective. He also stated that he now figured out why his crew will not talk to him or interact in conversations. He went on to say that he realized they were not interested in a relationship and they were afraid to say anything.  The next question is obvious, “What did he think he needed to do to change or correct the situation?” The supervisor looked at me and then the ground and back at me and said, I need to have a talk with the whole group and maybe start over.  I agreed, shook his hand and walked away.

As I was walking back to my vehicle, I realized something. Regardless of position, coaching is critical to effective leadership. If one can’t coach employees, are they able to influence? We know leadership is influence, John Maxwell made that clear. I believe the answer is no.

If you want to become an effective leader, then you must become a competent coach. What is coaching? Coaching is a conversational process that aims to improve performance by focusing on the current or immediate performance and not the past or future performance. The coaching process is designed to allow a person to arrive at their own conclusions or solve their own problems by just honestly answering the questions from the coach.

To become an influential leader, the supervisor or manager must transition from a controlling, intimidating or monitoring role to one of a partnership between the manager and employee(s). This will create an atmosphere of shared understanding about what needs to be achieved and the process for obtaining it.

Don’t let the word “coaching” confuse you. The coaching process doesn’t mean there is a hands-off approach, but rather an environment of involvement in the employees or groups progress.  One must move from a “checking and monitoring” philosophy to a progressive process for encouraging improved performance.  Employees are not free to do as they wish; but are held accountable for their overall performance and meeting the established goals, plans, and timelines. To be active in the coaching process, you must become familiar with the basic principles of coaching and how it works. To get a better understanding, I’ve identified six principles you should remember when coaching.

  1. Ask Don’t Tell.  A coach is NOT an expert who gives advice, but rather someone who asks practical questions to bring the individual to their own conclusions.
  2. Answers are Within. The answers are ALWAYS in the individual, the person is just not conscious of them at the time.  The coaches job is to bring the solutions forward.
  3. Power is the Process. The power is in the process NOT the coach.
  4. No need for Experts. You do NOT need to know how to do something OR be experienced at it to coach someone to greater performance.
  5. Answers Inform, Questions Transform. The more non-directive you are (in questioning), the more powerful your influence. Asking a particular kind of question is the key to achieving the answers.
  6. The Process Works. Realize that coaching brings self-discovery, awareness, clarity, responsibility, and choice, it makes the unconscious, conscious.

What will coaching do? It will build stronger bonds between you and your employees. It will also help them improve their performance by learning to identify and solve problems and issues before they affect performance.

Coaching is an excellent way to increase influence and improve employee performance, thus strengthening your leadership.

 

INITIATIVE MAKES A LEADER, 30 Quotes That Encourages One to Take Initiative

InitiativeInitiative is something I write on often.  In fact, my last blog was on initiative, the concept of Ready, Fire, Aim. I continue to write on this subject, because it is something that seems to be lacking in the workforce and leaders in general.  And honestly, it is an area I seem to struggle in.

By definition, leaders cannot wait.  If they do, they are not leaders, but merely followers. I think initiative takes a little bit of faith bathed in risk.  Many times, you must take initiative on something with limited knowledge or insight and rely mostly on your intuition , or “gut felling”.

For those who want to be successful and effective leaders, one must take initiative.  If we never try, we will never know.  In fact, one will always be wondering, “what if”.

The hardest thing about taking initiative, is well, taking initiative.  To help motivate and encourage you to take more initiative, here are 30 quotes that will encourage you to take initiative.

  1. “Genius is initiative on fire”, Holbrook Jackson
  2. “Initiative is doing the right things without being told”, Elbert Hubbard
  3. “Without initiative, leaders are simply workers in leadership positions”, Bo Bennett
  4. “Employers and business leaders need people who can think for themselves – who can take initiative and be the solution to problems”, Stephen Covey
  5. Never relinquish the initiative, Charles de Gaulle
  6. “Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don’t quit”, Conrad Hilton
  7. Be willing to make decisions. That’s the most important quality in a good leader. Don’t fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire, T. Boone Pickens
  8. “I would rather regret the things I have done than the things I have not”, Lucille Ball
  9. “If you don’t make dust, you eat dust”, Motto of Jack A. MacAllister
  10. “Eagles don’t flock”,Ross Perot
  11. Even if you’re on the right track you’ll get run over if you just sit there, Will Rogers
  12. “An idea is worthless unless you use it”, John Maxwell
  13. “Destiny is not a matter of chance, it is a matter of choice; it is not a thing to be waited for, it is a thing to be achieved”, William Jennings Bryan
  14. “If your ship doesn’t come in, swim out to meet it”, Jonathan Winters
  15. “Everyone who’s ever taken a shower has an idea. It’s the person who gets out of the shower, dries off and does something about it who makes a difference”, Nolan Bushnell
  16. If opportunity doesn’t knock- build a door”-Milton Berle
  17. “You don’t drown by falling in the water; you drown by staying there”, Edwin Louis Cole
  18. “When eagles are silent, parrots begin to chatter”, Winston Churchill
  19. “Initiative is to success what a lighted match is to a candle”, Orlando Battista
  20. “The way to get started is to quit talking and begin doing”, Walt Disney
  21. “The few who do are the envy of the many who only watch”, Jim Rohn
  22. “Most people spend their entire lives on a fantasy island called ‘Someday I’ll”, Denis Waitley
  23. “Chance favors those in motion”, James Austin
  24. “Just begin and the mind grows heated; continue, and the task will be completed!”, Johann Wolfgang von Goethe
  25. “Two sure ways to fail: Think and never do, or do and never think”, Zig Ziglar
  26. “You can’t do everything at once, but you can do something at once”, Zig Ziglar
  27. “If you want to accomplish anything in life, you can’t just sit back and hope it will happen. You’ve got to make it happen”, Chuck Norris
  28. “You don’t have to be great to get started, but you have to get started to be great”, Les Brown
  29. “Implement now, perfect later”, Larry Winget
  30. The man who removes a mountain begins by carrying away small stones”, William Faulkner

Initiative and Success

LEADER INFLUENCE LLC

Leader Influence.net is also Leader Influence LLC.  If you find the information presented on this blog helpful or intriguing, then Leader Influence LLC can take you further.  The attached brochure explains our services and our desires to INFLUENCE individuals and Teams.  Consider Leader Influence LLC next time you are looking for a trainer, speaker or coach.

 

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