emotion

6 Safety Leadership Attributes Most Effective in Changing Behaviors

/ Denis Baker / Leave a comment

“Its easier to fool people than to convince them that they have been fooled.”

MARK TWAIN

To become influential safety leaders, we must build strong relationships, respect, and create an atmosphere of trust and value. In my years of growth as a safety professional, I’ve learned how to build genuine relationships with the workforce through trial and error. These relationships resulted in respect and trust. In a recent survey of 50 hourly workforce employees, I asked the following question; 

“what leadership attributes would be most effective in convincing you to consider changing your actions and behaviors.” 

With the responses, I was able to identify six key attributes safety professionals need to exhibit to convince workers to change their actions and behaviors.

  1. Clarity: Communicate the “why” of each expectation and requirement. We must be clear and concise in our expectations and requirements, but to ensure buy-in, you must present why these instructions are critical to the safety of each worker. People want to be “in the know.” They want to know where they are headed and what you expect from them so they can deliver. 
  2. Relationship: Connect with your workers – Many safety professionals are enforcers and don’t focus on connecting and building the relationship. This causes tension and disrespect. Be present with your people. Please don’t leave them wondering who you are. They are looking for you to connect with them and build a working relationship. Learn names. Acknowledge people as you walk around. Recognize that life is going on outside of work. 
  3. Confident humility: Humble yourself and empower your workforce for success – Be competent and confident in your role, but lead with humility. Be decisive when necessary, and illustrate your knowledge by the reality of your decisions. Ask for suggestions and consider all solutions when implementing or changing requirements and expectations. Safety professionals make mistakes often. I know I do!
  4. Encourager: Cheer on your workforce – While walking the work area(s), be on the lookout for those exceeding expectations and give them the recognition they deserve. Let those meeting the minimum requirements know how much you appreciate them following the rules and meeting your expectations. Encourage those doing the right thing to set themselves up to go home the same way they came in. For those not exhibiting safe behaviors, ask them “why,” explain the expectations, and “why,” and encourage them to commit to working safely.
  5. Courage: Challenge your workforce – When problems occur, challenge your workforce to identify solutions. Creativity and innovation drive buy-in, which results in progress and safe performance. Have difficult conversations when necessary, and always get a commitment to do the right thing. People want to know where they stand and where they might need to improve.
  6. Passion: Let your workforce know you care for them – LOVE what you do or LEAVE! Exhibit unlimited energy and enthusiasm for your people, purpose, vision, and the values you embrace. Passion will drive buy-in and respect. It will inspire the workforce to consider doing the right thing. The safety profession is about people. When workers realize their passion is for their safety and not just a job, they will be more prone to do right. Please don’t be shy about your passions; let them shine through, and people will follow.

Exhibit these six attributes, and you will build strong relationships, gain respect, and create an atmosphere of trust and value. Accomplishing this will reduce risks, prevent injuries, and make a difference in others!

You can contact Denis at dbaker@leaderinfluence.net for information on coaching, leadership, team and culture training, DISC Behavioral consulting, or to be an inspirational speaker at your next event.

My Greatest Challenge? Me.

/ Denis Baker / 3 Comments

My job would be the greatest in the world if it weren’t for people!

Denis Baker

Here is reality. People are the reason I have a job. Probably the same for most of you.

What is the most challenging aspect of any position?

PEOPLE!

In the last few years my interaction with leaders and employees have been well……CHALLENGING.

I’ve found that regardless if the organization is growing, adding people or whether the organization was downsizing, people have been my biggest challenge.

Don’t get me wrong; some are very good, others well are…. CHALLENGING.

As I reflect on these last few years, I’ve realized the challenges with people is affected by my ability to manage my self-leadership.

I’ve also come to realize that being a leader is…..CHALLENGING. I found that leadership is, indeed, a 24/7 job. Leaders must practice the art of influence every time, all the time. If you sway, you will fall back into the same practices of those you lead.

Here is an example of one of my challenges;

In one of the organizations I’ve worked at (no longer there), we opened an additional manufacturing facility. That meant we needed additional leaders and employees. The CEO tapped into a retired individual without having any discussion with the executive leadership group. He was familiar with the type of business and had significant manufacturing experience, but didn’t have a great ethical reputation. It meant that he would be in charge of securing the location, ensuring the building was ready for manufacturing and recruiting people to build the product. He accomplished everything as needed. However, the way he went about it was not what I expected.

For instance:
……., he went to his former employer and convinced a large group to come over and work for us. He did this without any discussions or insight into our hiring process. That meant we had employees showing up for work without being fully authorized, without going through background checks, physicals, and orientation. I was frustrated! I immediately grew dissatisfied and refused to accommodate or help him in any way. He continued to defy our policies and procedures and was causing much discord between employees. I found myself resisting his ideas and refusing to support him.

After a year, we laid-off everyone and closed the facility.

My frustration was significantly affecting those whom I led. It was noticeable, and my attitude was not very good. The employees closest to me were asking what was wrong with me, why was I letting this guy get to me?

I realized that I was the problem.

I had the knowledge and ability to change this situation immediately. I was the company leadership example.

As the head of Safety and HR, people were looking to me for direction, watching my reactions to this guy’s actions, and I was failing.

As I began to think and meditate on the situation, I realized that I had done a poor job of self-leadership. I had temporarily walked away from what I knew and the very things I had taught and coached others on.

I realized that a leader’s greatest challenge is self-leadership.

I also found that my leadership example must be right-on for others to follow. I must always find a way to add value to every situation to influence others.

I needed to be a strong influencer to have this person do what was right. I realized that if I lead myself the correct way, others will follow. If you don’t lead, or lead poorly, you’ll push people away. Even those whom you consistently influence will become frustrated. They see your frustration and act similarly. Eventually, you will drive them away. These are the very people you need to influence.

When considering self-leadership, I like to follow three areas shared by John Maxwell.

Here they are, with my flair and take.

  1. Emotions – Like anyone else, leaders experience powerful emotions. However, good leaders know when to display emotions and when to delay them. I often hear people question leaders that show powerful emotions. We must demonstrate our emotions in appropriate situations. The wrong emotion at the wrong time can do significant damage. The right emotion at the right time can produce incredible results. Leaders must hold their emotions in check until an appropriate time and place. Remember, the ultimate goal in leadership is adding value. Emotions can add or detract value based on the way they are displayed.
  2. Thoughts – Leaders are thinkers. Thoughts are critical to making sound decisions. If you are too busy to spend time in thought, your decision-making ability is affected. A good leader must allow time for gathering and organizing his/her thoughts.
  3. Energy – Successful people are high energy people. However, high energy levels can create problems, both for you and for those whom you influence. My accomplishments drive me. I tend to focus on achievement, but tend to over-achieve and overwhelm people. In my training as an Executive Director with the John Maxwell group, I realize that I must focus my efforts on what provides the most significant results by adding value to others. To ensure I focus on the right things, I start every day reviewing my calendar and identifying the one or two activities that require the highest amount of energy. I focus my energy on them and sandbag the rest of the day. No, I don’t give them less effort, but I am slow and steady to complete these projects. I cannot afford to expend my energy on situations or people pulling me down as a leader. I must focus on people and projects that results in influence and ultimately, increases my leadership.

BRINGING IT ALL TOGETHER

Being in leadership is well…….CHALLENGING.

As leaders, we must remember to self-lead our actions. Whether it is a situation, person or group, the way we react and act is a direct result of our leadership frame of mind. Follow the three things mentioned above, and you will begin to self-lead yourself effectively.

Jim Rhone once said,

“The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor but without folly.”

Jim Rhone

I think if we can take hold of this, we can all be effective leaders who are up to the challenge.