“The truest test of leadership is how well you function in a crisis”– BRIAN TRACY
The sun is so hot on my face as I lay in the warm sand with the breeze blowing across my body. As I open my eyes, I see nothing but blue skies and the shimmering crystal clear water. I hear the sounds of seagulls, waves crashing onto the shore. I stand up and can feel the warm sand between my toes as I walk back to my chair and reach for my umbrella drink………………BUT wait, what is that? I hear a siren. All of a sudden I shake my head and realize I was daydreaming and the siren brought me back to the reality of the crisis we are currently experiencing.
With the extended voluntary and required lockdowns, I am sure many of you find yourself daydreaming, just like I did. But in this time of crisis, we need to focus on growing our leadership to ensure we take care of our people and those around us.
The crisis we are currently experiencing is about the people we lead and their families. As I think of topics to write about, I realize we cannot be validated as a leader if we are not committed to to continual growth.
I’ve identified 9 ways to grow your leadership.
It’s about others
There is a great deal of fear, anxiety, and even anger going around. Remember that we are all humans. Regardless of your position, you are experiencing some of the same issues your team is experiencing. Look for ways to recognize other’s anxiety, concerns, and frustrations and find ways to reach out and show compassion.
Focus on what you can control
Don’t waste time and energy on issues you can’t control or influence. Focus on actions that produce value for your team, customers, organization, and your family.
LEAD don’t react
Determine the direction to go and take your people there. Don’t be reactionary. Be intentional. Lead your people.
Leaders are transparent
The people you lead want to know what’s going on and how it will work out. It doesn’t matter if you believe this is overblown or the most significant health crisis in the world. Leaders define the stories that people tell themselves. Be intentional in your transparency to your team.
Identify new customer needs
Talk to your customers. Find out how this crisis is impacting them. Are there new services or products that you can offer that are helpful at this time? Be flexible and consider all options to make your services more value-added to your customers.
Innovative solutions and partnerships
If your business is slowing down, can you share employees with a company that is temporarily picking up? Be creative.
Communicate encouragement, hope, and solutions. Talk to your employees, customers, and suppliers. In times of crisis, people want two things: Accurate information and empathy. Some people lean towards information. Others lean towards compassion. But give both. Communicate frequently, repeatedly, and openly. You aren’t likely to communicate too much, but it’s easy not to communicate enough.
Embrace the change
With the current crisis, change is inevitable. Look for ways to improve. People are expecting changes. We are in a time to implement change, especially if it brings more value to your customers, employees, or business.
Take care of yourself
Get enough sleep, eat right, and be grateful. Remember to breathe and move your body. Limit exposure to the anxiety of others, especially news and social media.
You can contact Denis at firstname.lastname@example.org for information on coaching, leadership, team and culture training, DISC Behavioral consulting, or to be an inspirational speaker at your next event.