This is part 3 of 3 emails from my archives. Seems to be a constant need to re-publish these rules. I crafted this blog, not only because of my shortcomings but also my frustrations. In fact, I re-published all three blogs again because of my continued frustration. Do me a favor and read all three blog post and make adjustments in the way you craft and respond to email and texts. It will make the world a better place.
Texting is a convenient way to ineffectively communicate and lose the connection required for influence. Well, not always. Texting does have a place in communication, especially when the need is short and quick. However, it has become the preferred method for long conversations or to communicate discipline, expectations and such. I actually had a CEO who preferred to terminate executive level professionals through a text. There was never any face to face interaction. Now that is wrong!
I believe face to face conversations are the most effective method of communication, however when the situation calls for texting, here are seven (8) texting principles I found to be very helpful:
- Be careful with abbreviations. Texting is meant to be a fast form of communication, so we tend to use abbreviations and shortcuts such as “np” (no problem) or “u” (you). But there is such a thing as an inappropriate abbreviation and acronyms. Be careful!
- Watch your tone. Texting is a fast and easy way to communicate. Make sure you use words that set your intended, not perceived tone. Read it before you send it!
- Never send bad news via text. I had a CEO send a text to a VP threatening to fire him if he didn’t achieve positive results on a project. Two days later, the VP received a text from the CEO tellin g him he was terminated and where to turn in his vehicle and computer. I was shocked, guess he was scared of him. Keep texting positive or neutral. If there is a need for negative communication, schedule a face to face meeting, it’s the right thing to do.
- Don’t change meeting times or venues in a text. However, you can confirm meeting times or places through text.
- Double check when using the voice-to-text feature. The translation can be tricky. Especially;y with my mixed up Cajun accent.
- Don’t text during a meeting or presentation. This action is just rude! Even if you are doing it under the table or behind a book, the presenter can tell. As a speaker and trainer, it offends me when I see people looking at their phones. Pay attention!
- Darn, autocorrect! This feature bites me often. Watch the auto correct feature. An excellent way to fix this is to READ your text before you hit send.
- Don’t text and drive – This is a killer, literally. Did you know 35% of all vehicle fatalities involve texting and driving? Even people who text and drive, hate people who text and drive.
By following these simple rules and abiding by proper etiquette, mastering the ability to craft and send valid emails and text can be an efficient easy and effective communication tool.
How we respond to emails and text can result in positive or negative consequences and determine our influence on others. Spend the effort and time to make sure your texts and emails reflect your intended message.